How can we help?

Email us

We usually reply within two working days.

hello@getcyclechef.com

Common questions

How do I cancel my subscription or free trial?

Subscriptions run through Apple. On your iPhone, open Settings, tap your name, then Subscriptions, choose CycleChef and tap Cancel Subscription. Cancel at least 24 hours before the trial ends and you won't be charged.

Can I get a refund?

Apple handles all payments, so refunds go through them. Request one at reportaproblem.apple.com.

I got a new phone. Where did my subscription go?

Open CycleChef on your new phone and tap Restore purchases at the bottom of the subscription screen. Make sure you're signed in with the same Apple ID you bought it with.

Where is my data stored?

On your iPhone. CycleChef doesn't send your cycle, check-ins or meals to a server. Read the details in our privacy policy.

How do I delete my data?

In the app, open your profile and tap Delete my data. Everything the app has stored is erased. Deleting the app does the same.

The scanner doesn't recognise my food.

Try it in good light, with the food filling most of the frame. Packaging with clear text works well too. You can also pick a photo from your library instead. If it still can't place your food, email us which one it missed and we'll look at it.

My cycle predictions look wrong.

Predictions get better as you log more periods. Check your cycle length and period length in your profile, and log the first day of each period when it starts. If you use hormonal contraception, your bleeding pattern can differ from a natural cycle, so treat the phases as a rough guide.

Is CycleChef medical advice?

No. It gives general information about food and your cycle. If you're pregnant, have a medical condition or an eating disorder, please talk to your doctor or a dietitian.